Marketing Campaigns (Part3)
TP-Customer Toolbox (Part 3) Part 3 of the explanation of our #workingmodel is all about #campaigns. From lead generation to the customer...
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NEW SERVICE CENTRE HELPS RETAIN CUSTOMERS
Welcome the new Touchpoints Service Centre (TPS)
History:
Touchpoints has decided to join the Wings Connection and offer services for our customers under the name Touchpoints Service Center (TPS) from autumn 2023 to counteract the shortage of skilled workers, with employees who we integrate into your organization as an external resource.
Our mission:
We provide you with external brand ambassadors (service agents) who help ensure customer satisfaction through excellent service and effective communication. We want to become the leading service provider for supporting our customers in the areas of service, back office and customer relationship management (CRM).
Key message:
We offer customized and customer-oriented service centre solutions to best meet our customers' needs and ensure their satisfaction.
Our values:
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Customer focus: We put the needs of our customers first.
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Efficiency: We work efficiently and professionally to resolve our customers' concerns in a timely manner.
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Communication: We are transparent and proactive in our work & communication with our customers.
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Quality standards: We pursue the highest quality standards in our work.
Our range of services:
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Personalized customer service: Every customer receives individual support in order to find the best solution for their needs.
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Fast response times: We endeavour to process enquiries and problems as quickly as possible.
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Customer satisfaction surveys: We collect feedback and evaluate continuously in order to optimize our service.
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Training and development: Our employees receive regular training to increase their focus on the customer.
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Target customers: Medium and large companies especially with requirements, loyalty, e-commerce and automotive who value excellent customer service and content creation and want to build up 5 better 10 or more external employees through and with us in the longer term.
Where you benefit from a partnership with us:
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Customer-centred philosophy:Our customer service is focused on the individual needs of our clients.
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Qualified team: Our team is made up of experienced professionals who focus on customer satisfaction without losing sight of quality and success figures
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Technological innovation: We utilize the latest technologies to ensure efficient service delivery.
CONSULTING
No service project is complete without consulting. Foremost, we need to understand whether we can solve your project with our external employees, then processes need to be adapted, internal and external processes need to be harmonized, quality standards and metrics need to be defined and checked. The right employees must be selected and properly trained. All this is only possible with a lot of experience. Let us surprise you.
TOOLS / PARTNERS
Our onboarding process for your project helps to discuss and define expectations and quality requirements in advance. This ensures that there are no surprises during the 3 to 6 month test phase of a project. Tell us about your project and we will provide you with a customised, non-binding quote.
CUSTOMERS
BLOG POSTS ON CRM / CDP
YOUR CONTACT PERSON FOR SERVICE
Martin Lange
Customer relationship management is the be-all and end-all in marketing, sales and service. If you want loyal customers, you need to invest time and money in them. The right strategy and the right service based on customer value (CLV) helps to significantly increase sales and customer satisfaction. So far, we have been able to get even more sales out of every project while reducing costs.
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